Terms
General Terms & Conditions.
Terms governing the use of the NER.O online shop, ordering process, consumer rights, and purchases.
Terms governing the use of the NER.O online shop, ordering process, consumer rights, and purchases.
Effective: 22 September 2026 | Version: 1.0
1. Service Provider Details
Company Name: ICSS CSOPORT Kft.
Registered Seat: 2724 Újlengyel, Nyári Pál utca 15., Hungary
Registration Number: 13-09-243210 | Tax / VAT ID: 28735595-2-13
Registering Court: Company Court of Budapest Environs Regional Court
Brand / Trade Name: NER.O
Website: https://nerouniverzum.com
Email: info@nerouniverzum.com | Phone: +36 70 613 3653
Return & Complaint Address: 1133 Budapest, Kárpát u. 1/B., Hungary
2. Webshop Operation
The website operates as an online webshop. Products and services displayed are sold through an online e-commerce platform.
3. Ordering & Contract Formation
An order is submitted by completing checkout in the webshop.
The Service Provider acknowledges receipt of the order without undue delay via an automated confirmation email.
4. Prices, Payment & Delivery
Prices are displayed in Hungarian Forints (HUF) or local currencies and include applicable VAT.
Available payment gateways and shipping options are presented during checkout (including Magyar Posta Zrt. for Hungarian deliveries where applicable by law).
5. Statutory Right of Withdrawal & Electronic Withdrawal
Consumers are entitled to a 14-day statutory right of withdrawal from the date of physical receipt of goods without giving reason.
Withdrawal can be exercised via written declaration or the electronic 'Withdrawal' function provided on the website.
Returned goods must be sent within 14 days of withdrawal notice to: ICSS CSOPORT Kft., 1133 Budapest, Kárpát u. 1/B., Hungary. Return shipping costs are borne by the consumer.
Refunds are processed within 14 days of receiving withdrawal notice (or proof of return dispatch).
6. Statutory Warranty, Product Warranty & Guarantee
In case of defective performance, statutory warranty rights apply under the Hungarian Civil Code and applicable EU directives (2-year statutory period for consumers).
Statutory guarantee applies to specific categories of durable consumer goods as mandated by law.
7. Complaints & Dispute Resolution
Complaints may be submitted via email (info@nerouniverzum.com), telephone (+36 70 613 3653), or post (1133 Budapest, Kárpát u. 1/B., Hungary).
Consumers may initiate out-of-court dispute resolution before regional Conciliation Boards (e.g. Budapest Conciliation Board: 1016 Budapest, Krisztina krt. 99., bekelteto.testulet@bkik.hu).
Consumer Protection Authority: National Commercial and Consumer Protection Authority (NKFH), 1122 Budapest, Városmajor utca 35.; ugyfelszolgalat@nkfh.gov.hu.
8. Governing Law
Act V of 2013 (Civil Code), Act CVIII of 2001 (E-Commerce Act), Govt. Decree 45/2014, and Regulation (EU) 2016/679 (GDPR).